Refund Policy
Clear information about refunds, cancellations and your rights when purchasing digital products and services from EasyHrai.
About this policy
This Refund Policy explains when refunds may be available for purchases made through EasyHrai, including subscriptions, digital game content, paid scenarios, room-related upgrades and other digital features.
This Refund Policy forms part of our Terms of Service. If there is a conflict between this Refund Policy and mandatory consumer protection law applicable to you, the mandatory law will prevail.
Nothing in this Refund Policy limits or excludes any rights that cannot lawfully be limited or excluded.
About EasyHrai Purchases
EasyHrai provides access to online multiplayer games, digital game content and related digital services.
Depending on the product available at the time of purchase, paid purchases may include:
- subscriptions or paid plans;
- access to paid game scenarios or other digital content;
- additional room capacity;
- additional player seats;
- extensions of an active room;
- additional room creation rights;
- other digital features, entitlements or upgrades displayed at checkout.
Some EasyHrai features may also be available free of charge.
The exact product, price, currency, billing period, renewal terms and any applicable limitations are shown before you complete a purchase.
Digital Nature of the Service
EasyHrai products are digital products and services.
Paid digital access may be activated immediately after successful payment. Certain purchases may also be consumed immediately or during a limited period.
- starting or using a paid game scenario;
- increasing the number of participants in a room;
- extending the lifetime of an active room;
- creating or using an additional room;
- activating another time-limited or usage-based entitlement.
Because these products may be supplied or consumed immediately, refund rights can differ from refund rights applicable to physical goods.
Your mandatory rights remain protected
If applicable consumer protection law provides you with more favorable rights relating to cancellation, withdrawal, conformity, price reduction, termination or reimbursement, those rights will apply.
Need help with a payment?
Contact us with the details of your purchase and we will review the issue.